Shipping & Returns

Free Shipping No Minimum Purchase!
Free Shipping No Minimum Purchase! Online Only.

How it Works
  • To participate, add qualifying product to your cart and select “Standard Shipping” to receive free shipping.  
  • Discount is only applied to items that are eligible for UPS or Fedex shipping. If discount is not shown below Estimated Shipping & Handling, the item does not qualify for UPS or Fedex shipping, and thus will not be discounted. 
  • May not be available for shipments to APO/FPO addresses or P.O. boxes. 
  • Offer is only valid on orders shipped within the continental U.S. 
  • FREE STANDARD SHIPPING will automatically be applied at checkout once the qualifying product threshold has been reached. 
  • Credit only applies to shipping. Any unused portion of the shipping credit does not apply to a reduction in item price or past purchases. 
  • This promotional offer may be modified or terminated at any time without notice.
Free Returns 

To participate, simply add a qualifying product to your shopping cart and a Free Return Shipping label will automatically be shipped with your order. This offer applies only to the qualifying items; other items in your order that are not eligible will still incur a return shipping charge. All returns are subject to our standard 30-day return policy. The packing slip in your package will contain detailed instructions for returning an item. 

HOW IT WORKS
FREE GROUND SHIPPING will automatically be applied at checkout. Please note, you must select "Ground Shipping" to receive the discount. 

SHIPPING & RETURN POLICY

By ordering from www.refreshsmarthome.com you agree to the following terms.

Online Orders

We want you to be fully  satisfied with your  purchase and your experience. If you aren't we want to hear about it.

If you do need to return an item, please ensure that all items are returned in the condition that they were received - not worn, washed, altered, damaged, or otherwise (s)oiled.

If the above conditions are met, and the item is in perfect resalable condition, you can return regular priced merchandise within 20 days from the day you receive the goods for store credit or exchange. You will need to pay for return shipping, however Brother Moto will ship any exchanged merchandise free of charge. Sales of Helmets, discounted items and gift cards are final.

To return an item please email us at info@refreshsmarthome.com to get confirmation mail the product to the address below.

Refresh Smart Home
ATTN: Returns
118 N. Bedford Road, Suite 100
Mount Kisco, NY 10549

 

Shipping FAQ's


How do you ship packages?
We ship using the United States Postal Service. 

How much is domestic shipping?
Domestic shipping is free.

How often do you ship orders?
We mail orders out on weekdays. We however do not ship out on major U.S holidays including but limited to: 

Christmas 
New Years 
Thanksgiving 
Memorial Day 
Labor Day 

If you have shipping questions please reach out to us directly at info@refreshsmarthome.com 

We try our best to respond within 24 hours.

Returns FAQ's


Do you accept online returns/ can I get a refund? 
We accept all returns in exchange for store credit only. 

Can I return a helmet I purchased?
Due to the safety application of motorcycle helmets we cannot except returns on helmets. 

What about that part I purchased?
Due to the unique purpose and specification of each part we are currently unable to take returns on parts at this time. Measure twice order once.

How do I exchange my product?
Simply mail the item back to us to the address below within twenty days of receiving the order.

All returned items must be returned in the condition they were received.

Wait, I had to pay to ship the item back to you? 
Upon receiving the item back and inspecting it, we will gladly give you store credit plus free shipping on your next order to accommodate shipping back to us. 

Anything else I should know?
Brother Moto reserves the right to not accept returns if we feel like the item has been used. 

Where should I ship my item?

Refresh Smart Home
ATTN: Returns
118 N. Bedford Road, Suite 100
Mount Kisco, NY 10549

Please email us at info@refreshsmarthome.com if you are not 100% satisfied with your purchase.